Knoxville Insurance Store
owner
+18655790500 info@knoxvilleinsurancestore.com
About Knoxville Insurance Store | Local Independent Insurance Agency in Knoxville, TN
Local Insurance Agency in Knoxville, TN (That Actually Answers the Phone)
Knoxville Insurance Store is the local brand of IRM Insurance Agency LLC, a licensed independent insurance agency based right here in Knoxville, Tennessee. Our office is on Kingston Pike in Farragut — not a call center, not outsourced, and definitely not routing your call to another state. 139 five-star Google reviews say we're doing something right.
We've been helping Knoxville homeowners, drivers, and business owners since 2013 — over a decade of local independent insurance in Tennessee.
If you call us at (865) 579-0500, a real person in Knoxville will answer. Not a robot. Not a hold queue. Not Nebraska. You may also know us as IRM Insurance — same team, same office, same phone number.
What Makes Us Different (Besides Being Easy to Reach)
Most insurance agencies sell you a policy and disappear until renewal.
We don’t.
We start with a real conversation — and we make sure you actually understand what you’re buying. Because “I think I’m covered” is not a strategy.
As an independent insurance agency in Knoxville, we:
Shop multiple top-rated insurance companies
Compare coverage (not just price)
Re-shop your policy at renewal
Tell you when a better option exists
Translation: we work for you, not the insurance company.
What We Insure (Pretty Much Everything)
Personal Insurance in Knoxville & East Tennessee
Home insurance
Auto insurance
Renters & condo insurance
Landlord & rental property insurance
Cabin & short-term rental insurance
Umbrella policies
Motorcycle, RV & classic car insurance
Business & Contractor Insurance (Our Specialty)
We write a lot of contractor insurance in Knoxville, including:
Roofers
HVAC
Electricians
Plumbers
Excavation & grading
We also handle:
General liability
Workers comp
Commercial auto & fleets
Business owners policies (BOP)
Cyber liability
Bonds & certificates of insurance (fast turnaround)
Need a certificate by 7am?
Yeah — we do that.
Meet the Team
Knoxville Insurance Store is led by Lisa Bushon, AIC, CIC, with advanced designations in both claims and coverage — which means we don’t just sell policies, we understand how they perform when something goes wrong. Matt Picarello leads the commercial lines team and Donavan Hensley leads our Personal Lines team!
Our team is small on purpose:
You won’t get bounced around
You won’t re-explain your situation every time
And yes, we will remember your name
Why Local Insurance Matters
Buying insurance online or through a captive agent usually means:
One company
One option
One agenda
Working with a local independent insurance agency in Knoxville means:
Multiple options
Real advice
Someone in your corner when a claim happens
We understand:
Tennessee insurance requirements
East Tennessee weather risks
Local construction costs
Coverage gaps that most people don’t realize until it’s too late
Our Promise (No BS Version)
We won’t sell you coverage you don’t need
We will tell you if you’re underinsured
We explain things in plain English
We answer the phone
We follow up
Simple, but apparently rare.
Serving Knoxville & All of Tennessee
We work with clients across:
Knoxville, Farragut, Hardin Valley, Cedar Bluff, Powell, Maryville, Oak Ridge, Lenoir City — and throughout Tennessee including Nashville and Chattanooga.You may also reach us at insurance@tninsurancestore.com
📍 11002 Kingston Pike, Suite 103
Knoxville, TN 37934
📞 (865) 579-0500
Get a Quote (No Pressure, No Weird Sales Tactics)
Call, stop by, or request a quote online — we’ll follow up the same day.
No scripts. No gimmicks. Just solid coverage and straight answers.